ILT/VILT

Accessing the Webinar/VILT
Support Category: VILT | Inquiry             Specialist Notes: Zoom is integrated into Royal Canin Academy. If a user is having trouble joining/access...
Tue, 14 Apr, 2026 at 8:10 AM
Are ILTs and VILTs Available?
Support Category: VILT | Inquiry             Specialist Notes: Unfortunately, only virtual instructor-led training (VILT) is available at this time. ...
Tue, 14 Apr, 2026 at 8:10 AM
Blank Calendar On New Account
Support Category: VILT | Registration Specialist Notes: When a user registers for an account at Royal Canin Academy, there is a delay in updating th...
Tue, 14 Apr, 2026 at 8:12 AM
Diabetic-Focused Webinar Sweepstakes
Support Category: VILT Inquiry Specialist Notes: From March through June 2026, RCA is running a promotion for learners who attend select diabetes-re...
Sun, 29 Mar, 2026 at 11:17 PM
Reminders for Upcoming Registered Webinars
Support Category: VILT | Inquiry             Specialist Notes: French Canadian SR Translation Veuillez noter que, lorsque vous vous inscrivez à u...
Tue, 14 Apr, 2026 at 8:11 AM
Scheduled Sessions Not In Catalog
Support Category: VILT | Inquiry Specialist Notes: Users sometimes receive notice of scheduled training sessions before they are added to the catalo...
Tue, 14 Apr, 2026 at 8:12 AM
VILT | Completion Request
Support Category: VILT | Completion Request             Specialist Notes: It can take up to 24 hours for a virtual instructor-led training to be marke...
Tue, 14 Apr, 2026 at 8:11 AM
VILT | Drop
Support Category: VILT | Drop             Specialist Notes: Users can withdraw from sessions. French Canadian SR Translation Pour vous retire...
Tue, 14 Apr, 2026 at 8:11 AM
VILT | Registration
Support Category: VILT | Registration             Specialist Notes: Users can locate and register for virtual instructor-led training with this respon...
Wed, 25 Mar, 2026 at 4:09 PM
VILT | Reschedule
Support Category: VILT | Reschedule             Specialist Notes: Currently, there are only single sessions per topic. If a user is unable to make a ...
Tue, 14 Apr, 2026 at 8:12 AM

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