Account Related
Support Category: User Account | No Account Specialist Notes: Identify the type of user before providing further guidance about creating a...
Sun, 12 Oct, 2025 at 4:14 AM
Support Category: User Account | No Account Specialist Notes: Internal users' accounts are created through a manual process. These are...
Sun, 12 Oct, 2025 at 4:15 AM
Support Category: User Account | No Account Specialist Notes: External users (selected external customers who are pet professionals) self-...
Sun, 12 Oct, 2025 at 4:15 AM
Support Category: User Account | No Account Specialist Notes: Cornerstone (CSOD) is utilized by several Mars Veterinary Health (MVH) Business Units ...
Sun, 12 Oct, 2025 at 4:17 AM
Support Category: User Account | Account Info Update Request Specialist Notes: External users (customers) can update the business name, ad...
Sun, 12 Oct, 2025 at 4:17 AM
Support Category: User Account | Inactive Account Specialist Notes: If an external or internal user is unable to access their account due ...
Sun, 12 Oct, 2025 at 4:18 AM
Support Category: User Account | Pending Specialist Notes: After registering, users will be sent a verification email. They will need to click the i...
Sat, 8 Nov, 2025 at 9:28 PM
Support Category: User Account | Deactivation Request Specialist Notes: If an external or internal user requests to deactivate their accou...
Sun, 12 Oct, 2025 at 4:19 AM
Support Category: User Account | Delete Account Specialist Notes: Accounts are automatically deleted after it's been inactive for 18 m...
Sun, 12 Oct, 2025 at 4:19 AM
Support Category: Transcript | Merge Specialist Notes: We must escalate merge requests to the administrators for further assistance. Pleas...
Sun, 12 Oct, 2025 at 4:20 AM