Account Related
Support Category: User Account | No Account Specialist Notes: Identify the type of user before providing further guidance about creating a...
Tue, 14 Apr, 2026 at 7:58 AM
Support Category: User Account | No Account Specialist Notes: Internal users' accounts are created through a manual process. These are...
Tue, 14 Apr, 2026 at 7:58 AM
Support Category: User Account | No Account Specialist Notes: External users (selected external customers who are pet professionals) self-...
Wed, 6 May, 2026 at 7:34 PM
Support Category: User Account | No Account Specialist Notes: Cornerstone (CSOD) is utilized by several Mars Veterinary Health (MVH) Business Units ...
Tue, 14 Apr, 2026 at 7:59 AM
Support Category: User Account | Account Info Update Request Specialist Notes: When a user is an MVH Associate (refer to User Account Not ...
Tue, 14 Apr, 2026 at 7:59 AM
Support Category: User Account | Account Info Update Request Specialist Notes: External users (customers) can update the business name, ad...
Tue, 14 Apr, 2026 at 7:59 AM
Support Category: User Account | Inactive Account Specialist Notes: If an external or internal user is unable to access their account due ...
Tue, 14 Apr, 2026 at 7:59 AM
Support Category: User Account | Pending Specialist Notes: After registering, users will be sent a verification email. They will need to click the i...
Tue, 14 Apr, 2026 at 8:00 AM
Support Category: User Account | Deactivation Request Specialist Notes: If an external or internal user requests to deactivate their accou...
Tue, 14 Apr, 2026 at 8:00 AM
Support Category: User Account | Delete Account Specialist Notes: Accounts are automatically deleted after it's been inactive for 18 m...
Tue, 14 Apr, 2026 at 8:00 AM