| Support Category: User Account | No Account |
| Specialist Notes: |
Identify the type of user before providing further guidance about creating an account. A key identifier would be the email address that is provided.
An internal user will use or have access to a work email address that ends with '@royalcanin.com', while an external user are customers and will use a personal or another company's email address.
French Canadian SR Translation Malheureusement, nous ne trouvons pas de compte associé à votre nom au sein de l’Académie Royal Canin. Pouvez-vous nous indiquer si vous êtes un(e) employé(e) ou un(e) client(e) de Royal Canin? |
| Standard Response: |
Unfortunately, we're not locating an account for you in the Royal Canin Academy. Would you be able to confirm if you're an employee of Royal Canin or customer?