Support Category: VILT | Inquiry

           

Specialist Notes:


We may see some users in chat having issues finding the Zoom link for webinars. If needed, you may share the direct link with them in the chat.  

 

Please verify that they are registered both on the Royal Canin Academy Website, and for the specific webinar.  We also need to be sure to tell them to log in for the webinar with the same email address their RCA account is registered with.

 

However, if they enter the Zoom event via our link, their certificate will not automatically be generated at the end of the event. Instead, it will be manually created within two days of completion.
 

We keep an updated list of scheduled events here.


French Canadian SR Translation


Je m’excuse des difficultés que vous éprouvez. Permettez-moi de prendre quelques instants pour examiner la situation pour vous.


Standard Response:


I apologize for the difficulties you're experiencing.

I can provide you with the direct link to the webinar. Please make sure to log in using the same email address you registered with for the Royal Canin Academy to ensure that you receive credit for attending.


Kindly note that it may take up to two (2) days for your certificate to be generated.


Please allow me a few moments to retrieve the link for you.