| Support Category: Certificate Inquiry, Certificate Issue (select applicable) |
| Specialist Notes: |
CE Broker is the most trusted continuing education management solution. Completion data is automatically sent to Continuing Education (CE) Broker daily.
We do not have access to the CE Broker platform; this is a different system. If a user completes a course but the credits are not showing on their transcript or CE Broker, most likely it wasn't approved for CE/RACE.
Note: Users can only download certificates from Royal Canin Academy. The CE Broker only keeps a transcript of completed courses and the number of earned credits. They can view this at https://launchpad.cebroker.com/login
French Canadian SR Translation L’Académie Royal Canin envoie automatiquement les données relatives à l’achèvement des cours à CE Broker. Ces envois sont faits quotidiennement. |
| Standard Response: |
Royal Canin Academy automatically sends course completion data to CE Broker; this is done daily.