Support Category: Course Launch Issue | Mobile Device

         

Specialist Notes:


An app issue has been discovered with users using the iPhone 12/iPad 12 in English, Swedish, and Norwegian languages. If the user already has an account in Cornerstone, it doesn't pull their name. We may not get any users having this issue, but please keep this issue in mind.


There is no need to escalate. This issue is slated to be fixed in July.


French Canadian SR Translation 


Nous sommes désolés des désagréments causés par ce problème. Il s’agit d’un problème connu et notre équipe travaille actuellement pour y trouver une solution. En attendant, avez-vous un autre moyen d’accéder au site?

           

Standard Response:


We apologize for the inconvenience of this. There is a known issue, and our team is currently working towards a solution. In the meantime, do you have another way you could access the site?